Are you a restaurant owner struggling to increase your profits? Do you find it challenging to get more customers, increase repeat purchases, and encourage your existing customers to spend more with each visit?
If so, you’re not alone. Many restaurant owners face these challenges, especially in a competitive market. However, there’s a proven way to overcome these obstacles and grow your restaurant business: a simple, effective restaurant marketing system.
Here’s how it works:
Step 1: Grow Your Customer List
The first step in this marketing system is to grow your customer list. The more customers you have, the more opportunities you have to generate revenue. Here are some ways to do it:
QR Codes Everywhere: We’ll generate QR codes you can put all over your restaurant tables, inviting your customers to opt-in for amazing deals.
Import Leads from Your POS: Names, phones, and emails on your POS are pure gold. Import them into your growth system once a month and automatically ask them to join your loyalty program, starting with your best offer.
Google Review Management: Get more reviews on Google. Our system can automatically ask everyone who has purchased to leave you a Google review. It also makes it easy to respond to these reviews. This is probably the easiest way you get new customers in your doors and ultimately on your list.
Facebook, Instagram, and Google Ads: We’ll create a funnel with an offer and a way to collect names, phones, and emails. We can use Facebook Messenger, lead forms, or a landing page. Even if they don’t buy anything, they are officially loyalty members when they respond to your ad and will get your texts weekly.
Bonus Features: Web Chat Widget and Missed Call Handling: We’ll add a web chat widget to your site that collects names, emails, and phones and doubles as a Bot that answers questions Frequently asked questions like “Are you open today.” We’ll provide you and your staff with a mobile app where they can quickly answer any other more complicated questions that come in through text, email, GMB, FB, or IG. This app will also handle any missed phone calls for you as well. This can add up to a treasure trove of new contact data that we can ask to opt-in to your loyalty program.
Step 2: Reactivate Your List as Often as Possible
The second step is to reactivate your list by reaching out to your contacts with enticing offers to either make a purchase, keep you top-of-mind, or move on. Here’s how our system works:
In-House Loyalty System: For a restaurant, the best way to do this is with an in-house loyalty program. Most loyalty programs are third-party; customers don’t know what they get from it and typically don’t want to install another app. We generate as many different offers as possible (15 – 30) that we will promote to loyalty members each week (or as often as you feel comfortable with) via text messages and email to keep them coming back. When we run out of offers, we start the process over (that’s why we need as many as possible). Loyal members now see real value in the program, and you start getting them to try different things on the menu that they would not have tried otherwise. That’s how you get them to buy more things and buy more often.
That’s all there is to it. It’s a one-two punch. Marketing does not have to be complicated or expensive. Notice how everything ties into growing your list and then reactivating your list. Nothing is left to chance. The best part is we will do this all for you as part of our EZMS Restaurant Growth System.
We simplify your marketing so you can focus on what you do best: running your restaurant. Our service costs $497 per month and may just replace any other marketing campaigns you are currently running.
Welcome to EZtransition! Our mission is simple: to help small businesses succeed through smart marketing strategies, efficient systems, and innovative tools. Today, we’re sharing a real success story about how we teamed up with Talentcliq, a small but ambitious recruitment firm. They wanted to attract the best talent and clients, and we were up for the challenge. Keep reading to see how their journey can inspire your business too!
Step 1: Getting Noticed Online
We know that being visible online is vital. For Talentcliq, we created a professional website that showed off their services and job openings. We also placed forms in the right spots, making it easy for potential candidates and clients to get in touch. To keep the conversation going, we designed email campaigns that built stronger connections and loyalty.
Step 2: Better Communication
Communication matters. We set up tools for Talentcliq, like a feature that turns missed calls into text messages, so no opportunity is missed. We also added a chat widget for instant messaging, making it simple for clients and job seekers to ask questions. Plus, we helped them manage their online reputation, boosting their credibility in the industry.
Selling shouldn’t be complicated. We made sure Talentcliq had a smooth system for payments and invoices, taking away the hassle. With a CRM system, they could keep track of client and candidate interactions, leading to better communication. Sending bulk emails became a breeze, and an automatic booking system made scheduling a snap. By organizing leads and following up in a targeted way, they converted more leads into actual business.
The Results: Amazing Growth
The changes we made had a big impact on small business marketing. Talentcliq saw more people visiting their website and reaching out. The user-friendly design and easy forms attracted a lot more potential clients and candidates. Personalized email campaigns built stronger relationships, which meant more repeat business and referrals.
On the sales side, things got easier. The CRM system and automatic booking system cut down on admin work by 30%. Their organized approach led to a 25% increase in converting leads. By tailoring their approach to each client’s needs, they saw great results.
Final Thoughts: Your Success Awaits
Talentcliq’s story shows how our approach to small business marketing can make a real difference. We’re all about smart strategies, efficient systems, and innovative tools. If you’re a small business looking to grow, we’re here to help. Let’s simplify your marketing efforts and unlock your business’s full potential. Get in touch with us today and start your own success story!
Understanding your local customer journey is critical to building a successful dance studio. As such, we’re proud to offer the fifth article in our blog series that discusses how you can use local marketing tools to succeed in this highly competitive industry.
Awareness is a key phase of any local customer journey. Customers will get a basic idea about your dance studio’s existence in this phase. They may have some of the most basic information about who you are, your location, and what you do. This stage is critical because it means you are essentially planting the seed of your business in a customer’s mind, potentially starting them on a pathway toward doing business with you. Fortunately, there are many ways you can boost awareness.
Standing Out in a Sea of Dance Studios: How Ads and Free Content Can Boost Your Awareness
How Ads Boost Awareness
Boosting awareness means placing ads where your prospective customers may be. Dance studios are visual by nature, so placing ads on visual-oriented mediums makes sense. These mediums include:
YouTube
You can create brief video ads showing your dance studio in action, then target those ads by different demographics and locations. These targeting tools ensure that YouTube serves your ads to the right people.
TikTok
TikTok is the fastest-growing social network of all time. Its ad platform is still relatively new, but given its success in reaching younger demographics, it may be very valuable for generating brand awareness for dance studios like yours.
Google
Google Ads integrates with all Google platforms, including Gmail and Google Calendar. This means that any mention of related keywords will allow the right viewers to see your ads. For example, let’s say a user searches for specific content, like “dance shoes” or “dancing in my hometown.” Alternatively, a user could receive emails about dancing or have calendar entries related to dancing. In that case, the user would likely see advertising related to the content already in their email or calendar — like information about a local dance studio.
If you are seeking to build awareness, you can use Google pay-per-click (PPC) ads. These ads can be extremely targeted and help you generate awareness with your target demographic in a place where that user spends a great deal of time, like on Google, their Gmail, or their Google calendar.
How Free Content Helps Dance Studios
Many dance studios don’t have a large advertising budget. Fortunately, social media still allows ample placement of free content. You can use all social media channels to post free content, which can take many forms, including:
Text
Text remains a powerful way you can share information about your dance studio. Examples include inspiring quotes (from teachers, students, or famous dancers), information about your studio, or content about the history of dance. Text or links to other websites can be a great way of breaking up content and providing your social media followers with useful information. Finally, you can post information about your offline activities, like recitals, open houses, free events, etc.
Pictures
Dance studios can show striking photos, including dancers in action, classes taking place, or the facilities you have to offer.
Videos
Have an amazing routine you want to share? A customer testimonial that you want others to see? A recital that went perfectly? A “before and after” that shows your success? Video is the ideal place to show it, and virtually every social network has options to let you post videos.
Ready for More?
EZ Transition is here to help your dance studio grow. Are you looking for more information? Contact us today to book a 30-minute call and learn more about how EZ Transition can help your dance studio master local marketing.
This is the fourth article in our ongoing blog series dedicated to helping dance studios understand the five steps of the local customer journey. In this article, we’ll review findability, SEO, and how to ensure your dance studio’s website can get in front of as many people as possible.
The simple truth is that a local customer journey can only begin if your website is found. As such, you must do everything to enhance your findability and search engine optimization. By deploying the right tools and techniques, you can ensure more customers find your website, learn more about your business, and ultimately enroll in your dance studio.
Findability and SEO: How to Get Your Dance Studio Discovered Online
Enhancing Your SEO
These days, most local customer journeys begin with a customer finding a business or a website. As such, you have to maximize the findability of your website.
The basic components of SEO are the same across multiple industries. First, you should conduct keyword research to ensure that you are using the right search terms when someone is looking for your business, and you should incorporate those keywords in the text and metadata of your business. Next, regularly create content on your social media that links back to your website. If possible, seek links from other reputable businesses and directories. Finally, you must ensure your website loads fast and is mobile-friendly; doing so will boost your SEO.
Business Listings
Another key component of local marketing is listing your business in as many relevant profiles and directories as possible. As such, you should complete your Google profile to the maximum extent possible. You should also make sure to keep the profile updated and that you encourage customers to leave reviews. Leaving reviews is not only an excellent form of social proof, but regular and constant reviews make it more likely that search engines will pick up your business presence.
Of course, Google isn’t the only directory you need to pay attention to. There are also other major directories, like Yelp or Trustpilot. You should claim your business listing on these websites. Additionally, there may be local directories you can use. These directories are likely concentrated in your hometown area. Given the local component of these directories, filling them out is likely worth your time. Doing so can enhance your local marketing capability and make it easier for customers to find you.
GPS Listings
GPS listings are tied to the physical location of your dance studio. Filling out these listings will enhance your local findability. It will also ensure mapping programs can easily find your business. Individuals who try to look up directions can click on your location for more information. In addition, keeping your profile up-to-date will make it easier for others to find your business, and it has the ancillary effect of increasing your SEO.
There are many popular GPS listings, with Google Maps being the most popular. Google Maps also integrates with Waze. Other programs include Bing Maps and Mapquest.
Partner With EZTransitions
At EZTransitions, we get it: Marketing for dance studios is hard. We’re here to make it easier. Book a 30-minute call with us today to learn more about how we can help you master local marketing.
This article is the third in our series about how understanding the key phases of the local customer journey can help your dance studio thrive. This article focuses on how to build your reputation and turn your customers into advocates.
These steps complement each other. After all, you can’t turn customers into advocates unless you create an excellent reputation and service for them to help you sell. Customers are often viewed as more reputable, honest brokers of your brand than advertising, so this is a step you don’t want to skip.
From Good to Great: Building Your Dance Studio’s Reputation and Advocacy
Building Reputation and Advocates
The core building blocks that turn customers into advocates for building a positive brand reputation are the same in every business: You have to crush expectations, immediately remedy any customer service concerns your dancers may have, and ensure your clients are happy. You also have to listen to their concerns and respond appropriately to any challenges.
From there, you can take your most loyal customers and actively encourage them to become your advocates. By creating the right incentives and providing the right encouragement, you can use your customer’s positive experiences to build a positive impression of your brand.
Gaining Actionable Insight and Identifying Advocates
Building your reputation and finding your advocates requires a conscious effort and some in-depth analysis by your marketing team. During this process, you can also determine where your weaknesses are and what you can do to address potential customer landmines. Try these three tools to get started:
Surveys
Surveys are a great way to find what your customers think about you. You can give quick surveys via a QR code that leads to your website, enabling you to hear what your customers think of your business. Surveys should be brief and focused, so you get actionable data. Surveys can also be excellent marketing tools, since they show your customers that you value their opinion and want to improve.
Online Reviews and Social Proof
Customer reviews are hugely important: Customers are much more likely to give you their business if they see overwhelmingly positive reviews on a network like Google, Yelp, or Trustpilot. Conversely, if you have consistently bad Google reviews, you are much more likely to lose a customer’s business.
Why? Customer reviews are important forms of social proof. The idea behind social proof is that customers are more likely to have a positive impression of your business if they read about others having a good experience. Even better, one positive review is likely to influence the next reviewer.
You should therefore work to amplify positive Google reviews. You can do this in a few ways. First, ask your customers to leave good reviews. You can put reminders in emails to clients, lesson invoices, or any materials your dancers take home. Then post those positive reviews on your social media by sharing them directly and/or making them into attractive graphics. You can also link to review sites on your website, enabling customers to leave reviews easily. Finally, you should always respond to reviews — positive or negative — to show that you value your customer’s opinions.
World of Mouth / Referrals
You can turn your customers into active advocates by getting them to recommend your studio to others. The first step is simply to ask them to recommend you to their network. From there, reward those customers with a discount or other social proof showing you truly value these referrals. This incentive makes it more likely that other customers will make more referrals, creating a positive cycle.
Ready for the Next Steps?
At EZTransition, we want to help your dance studio expand its business, and we’re here to help you improve your local customer journey. Call today to book a 30-minute call.
