EZMS Onboarding – Communication Center Missed Call Text Back

Oct 5, 2023 | EZMS, University

Overview:

In the fast-paced world of business, missed calls can equate to missed opportunities. Recognizing the potential pitfalls of traditional communication methods, we’ve developed an advanced Missed Call Handling system. This feature-rich solution ensures you never skip a beat, maintaining continuity and professionalism in all interactions.

Core Features:

1. Centralized Call Management:
   • Funnel all your missed calls into a single, easily accessible system.
   • Assign unique numbers for different campaigns to streamline tracking and client interactions.
2. Instant Automated Text Responses:
   • For every unanswered call, our system sends an automatic text message to the caller.
   • Customizable messages allow you to maintain your brand’s voice and tailor your client’s experience.
3. Engaging Text Conversations:
   • Convert missed calls into engaging text conversations.
   • Whether you’re available immediately or later, the system ensures no lead goes unattended.
4. Integrated Call Recording:
   • Opt to record calls for training and quality assurance purposes. Always ensure you adhere to state regulations regarding call recording notifications.

Detailed Setup Guide:

1. System Configuration:
   • Begin by naming your number; for instance, if you’re using ‘phone.com’ as your service, label it accordingly.
   • Determine your caller ID preferences: either pass the dialed number as the ID or display the actual caller’s number.
2. Tailored Call Handling:
   • Define the timeout durations for incoming and outbound calls.
   • Choose if you’d like to enable the call connect feature, especially useful for systems that use prompts like “Press 1 for…”.
3. Business Profile Integration:
   • Input your primary business number into the profile. This won’t be the new number generated but rather your original business line.
   • Populate all relevant business details. This aids in crafting automated messages that resonate with your brand voice.
4. Customized Missed Call Text Back:
   • Turn on the missed call text back feature.
   • Create a compelling message that will prompt the caller to engage with you via text.

Benefits & Considerations:

Switching to our Missed Call Handling system not only modernizes your communication methods but also eliminates the redundancies of checking voicemails or relying on impersonal answering services. As businesses pivot to more immediate and accessible forms of communication, this tool can significantly elevate your customer interaction quality and responsiveness.

Always ensure that any feature, especially call recording, aligns with your local regulations and laws.

Conclusion:

Don’t let another opportunity slip through the cracks. Dive deep into this system, test its functionalities, and witness firsthand the transformation it can bring to your business communication. As we always say, it’s not just about the tool, but how you leverage it for maximum efficiency.

Stay connected, stay ahead. We’ll see you on the next update!

EZMS onboarding – setting up launchpad

Oct 4, 2023 | EZMS, University

Hello and welcome to EZtransitions EZMS Training! If you’re new to EZMS or even if you’ve been around for a while, this guide is going to simplify things for you. Ready to dive in? Let’s go!

1. Accessing EZMS

Before anything else, you should have your login credentials ready. If you’re missing this vital piece of information, fret not! Reach out to your team member or contact us directly to set up an account.

Once logged in, head straight to your Launchpad.

2. Install the Mobile App: Lead Connector

This app is an absolute game-changer, streamlining all your lead connections. Whether you’re team Android or team iPhone, there’s a version for you. If you haven’t yet installed it, you’ll get an option to receive a link through a text message.

Features:

• View and manage all your leads in one place.
• Facilitate rapid communication through social media, texts, and emails.
• Monitor your sales pipeline effortlessly.

3. Connect Your Platforms

• Google My Business: By connecting this, only once per organization, you’re ensuring efficient communication with those who find you on Google. This nifty integration even lets you dispatch reviews!
• Facebook: A great tool for businesses. Not only can you communicate directly with your audience, but also keep tabs on your Facebook ad campaigns.
• Web Chat Widget: Perfect for gathering leads right from your website. It prompts users for their contact information and then allows continuous conversation through text.
• Stripe: The modern solution to handling payments. From calendar bookings to landing page offers, all payments can be directly routed to Stripe.
• Business Listings: Boost your online visibility. Connecting here helps with your SEO and makes your business more discoverable.
• WordPress: Although optional, if you find your WordPress website lagging a bit, this connection can speed things up for you.

4. Add Team Members

If you’re ready to bring more members aboard EZMS, it’s a breeze. Simply click on the add button, input their work email, and voila! And if you ever need assistance, we’re just a call or message away.

Conclusion: Thanks for joining us in this brief introduction! There’s so much more that EZMS offers, and our upcoming videos will shed light on those functionalities. Until then, explore and enjoy the platform. Your journey to streamlined business management has officially begun! 🚀