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EZMS Onboarding – Consolidated messaging

Oct 5, 2023 | EZMS, University

Introduction

As communication channels diversify, small businesses often find themselves juggling multiple tools, risking missed messages and potential leads. The solution? A single platform to consolidate all messaging. This guide introduces you to the Consolidated Messaging feature and its benefits.

1. Why Consolidated Messaging?

  • Problem:
    • Multiple communication tools can lead to missed interactions. For instance, you might miss a Facebook message until a week later.
    • Juggling different platforms can be inefficient and can lead to a lack of coherence in responses.
  • Solution:
    • The Consolidated Messaging feature centralizes all your communications.
    • Everything from text messages, emails, to social media messages, are accessible in one unified inbox.

2. Using the Conversation Inbox

  • Navigation: The main hub for all your messages is the “Conversations” section.
  • Message Management:
    • Messages are categorized as “unread” or “recent.”
    • For efficient management, ensure the “unread” section is regularly cleared to achieve an “inbox zero” status.

3. Integrated Communication Channels

  • Current integrations include:
    • Text
    • Email
    • Phone
    • Google My Business
    • Facebook
    • Instagram
    • Reviews (including Google reviews)
  • Future integrations:
    • Plans are in motion to integrate additional platforms like WhatsApp.

4. Benefits of Consolidated Messaging

  • Unified Communications: No more switching between apps or platforms.
  • Customer-Centric: Respond to customers on the platform they reached out on, offering them a seamless experience.
  • Flexibility: Access your consolidated messages via your browser or your phone, ensuring you’re always connected.

5. Upgraded Features

For businesses seeking more functionality:

  • Upgrading to higher tiers like the “Marketing Center” or “Sales Center” unlocks automation features.
  • Automations can tag users, send automated responses, offer free gifts, and more based on incoming messages.

Conclusion and Support

Consolidated Messaging not only simplifies communications but also ensures that you’re always connected to your customers, regardless of the platform they choose. For any queries or support needs, please reach out to our dedicated team at [email protected].

Stay Connected!