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EZMS Onboarding – Communication Center Web chat widget

Oct 5, 2023 | EZMS, University

Introduction

In today’s digital landscape, businesses need efficient tools to interact seamlessly with their customers. The web chat widget is a ubiquitous feature seen on many websites. However, there’s a significant limitation in most conventional widgets: customers must remain on the website for real-time communication. As small business owners juggle multiple responsibilities, real-time response becomes challenging. Our solution offers a unique approach to this problem.

1. The Unique Web Chat Widget Approach

  • Traditional Limitations:
    • The conventional widgets require both parties to be present in real time.
    • Small business owners often find it difficult to respond immediately.
  • Our Widget’s Advantage:
    • Our widget does more than just look like a chat. When users input their details, the information is collected rather than initiating a live chat.
    • It captures the user’s name, phone number, email, and message.
    • Instead of relying on real-time website chat, users receive responses directly to their cell phones, promoting increased interaction.

2. Setting Up The Web Chat Widget

Step-by-Step Process:

  1. Accessing the Launch Pad: Head to your settings and navigate to the launch pad. The widget settings are not located in the general settings but specifically on the launch pad.
  2. Website Integration:
    • Click on the web chat widget option.
    • Input your website URL.
  3. WordPress Users:
    • Our platform has a specific plugin for WordPress users. If your site runs on WordPress, you’ll be prompted to install the plugin.
    • Follow the on-screen instructions for a smooth installation.
  4. Other CMS Users:
    • If you utilize another Content Management System (CMS) like Shopify or Squarespace, there are distinct pathways to integrate the widget. The system will provide the appropriate steps based on your CMS.
  5. Customizing the Widget:
    • Once installed, you can choose the color, theme, and other visual aspects of the widget to align with your website’s aesthetics.

3. Communication Flow

  • When a user interacts with the widget, their details are captured.
  • You will receive the message in your conversations.
  • Respond to users directly at your convenience. Responses are relayed to the user’s cell phone, ensuring they don’t have to wait on the website.

Conclusion and Support

The Web Chat Widget to SMS offers a refreshing way to bridge the communication gap, ensuring you never miss a potential lead while also providing users with an efficient communication method. Its design keeps in mind the busy schedules of small business owners, ensuring no compromise on customer interactions.

Should you encounter any issues during the setup or have further queries, please reach out to our support team at [email protected]. Our dedicated team is always here to assist you in real time.

Happy Communicating!