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Recent Episodes
Navigating the small business customer journey
We dive into the five phases of the customer journey: Awareness, Findability, Reputation, Conversion, and Advocacy. Understanding these phases is key to aligning your marketing, sales, and customer service efforts for maximum impact and growth.
Get Ready to Grow Your Local Business with the Five Stages of the Customer Journey!
We dive into the five phases of the customer journey: Awareness, Findability, Reputation, Conversion, and Advocacy. Understanding these phases is key to aligning your marketing, sales, and customer service efforts for maximum impact and growth.
Why you should think of your business as a Flywheel
In the second episode of EZtransition's Customer Journey Podcast, we discuss how visualizing your business as a Flywheel can help improve Marketing and Sales which in turn leads to improved customer service. With this...
EZtransition Customer Journey Podcast
Welcome to the Customer Journeys Podcast. We discuss how to grow your business by applying inbound marketing strategies that guide your customers through a journey to discover your business.